Ordering & Shipping Information
We believe in quick and efficient shipping! At Gare we are proud to ship most orders within 24 hours of processing!
We are happy to work with you in order to select shipping carriers that will get our products to you in the most effective and efficient way possible.
If you have any questions about your shipment please contact us at 888-289-4273 EXT:252
Ordering
Minimum order size is $100 net.
Orders between $100-$499 net will incur a 25% freight charge. (Freight is calculated on the order total)
Orders between $500-$799 net will incur a 15% freight charge. (Freight is calculated on the order total)
Orders over $800 net (total is calculated after discounts, credits, etc.) qualify for FREE FREIGHT* (within the Continental US).
Residential Delivery requires a $25 fee. Due to the fast-changing freight cost environment, FREE FREIGHT minimums and charges are subject to change without notice.
The minimum order on Free Freight shipments must come from available stock. We do not take back orders.
Please login to Your Account to see case quantities and pricing. Our case quantities and pricing are subject to change without notice.
Add-ons are considered separate orders and are subject to minimums and appropriate freight charges.
*Clear Glaze on any order that exceeds 25% of the total net value of the order is subject to an additional charge to cover freight.
*Detention Charge: Please be advised – select carriers have implemented a 15-minute free delivery time period. A carrier could bill you for any additional time incurred.
Tracking
To track your order, login to our website and under "My Account" go to "Invoices and Tracking" and click on the freight truck icon next to the order you'd like to track. The icon will take you to the freight carrier that shipped your order and will provide you with specifics on where your order is in the delivery process. You can also refer to your Shipment Confirmation email which includes your freight carrier and tracking number to manually visit their website and locate your shipment.
Our Freight Carriers are:
FedEx Freight and Ground www.fedex.com
Severance www.severancetrucking.com (MA, NH, ME, RI, CT)
Tforce www.tforcefreight.com (Old UPS Freight)
R+L Carriers www.rlcarriers.com
XPO www.xpo.com
Damage - Parcel
Gare products are packaged to reach your destination in good condition. If there is a problem with your order:
Please check the number of boxes received against the number indicated on the outside UPS shipping label.
Open your boxes and inspect your merchandise immediately. If there is damage please report it on the Gare website. It can be located under “my account” then go to “report damage” to submit your claim. Photos of your damaged product will be required for claims over $50.00.
If you are missing items, have the driver note this on the delivery receipt.
Upon receipt of documentation from FedEx, Gare will issue a credit or send replacement product on your next order.
Damage - Motor Freight
Boxes are stacked and shrink wrapped on pallets for one-step handling & more secure shipping.
Please check the number of boxes received against the number indicated on your Bill of Lading (BOL).
If obvious damage is detected upon arrival, please note it directly on your delivery receipt prior to signing. Please take photo documentation of the damaged boxes.
Report damage on our Gare website by going to “my account” then “report damage”. Photos of your damaged product will be required for claims over $50.00.
Upon receipt of documentation, Gare will issue a credit or send replacement product on your next order.
Shortages/Mispicks
Each order is double-checked for accuracy. Please check your order against the picked list enclosed in your order. Report any discrepancies to your Customer Service Representative within 72 hours of delivery.
Payment
Gare accepts VISA, MASTERCARD & DISCOVER.
How to Order
WEB ORDERS: gare.com
PHONE/EMAIL ORDERS: 888-289-4273 EXT: 252
Contact your Customer Service Representative at:
Kim Brill, kbrill@gare.com, 978-912-5675
Paula Draper, Pdraper@gare.com, 978-912-5684
