Gare is proud to be able to turn around virtually every order within 24 hours from when the order is placed (weekdays).

We are happy to work with you in order to select shipping carriers that will get our products to you in the most effective and efficient way possible.

If you have any questions about your shipment please contact your Territory Sales Representative at 888.289.4273:

Kelly Smigielski ext.26 or Deborah Neal ext.52

ORDERING

• Minimum order size is $100 net. 
• A 25% freight charge will be applied to any order between $100-$299 net.
• A 15% freight charge will be applied to any order between $301-$500 net.
• All orders over $500 net qualify for FREE FREIGHT* (within the Continental US and this doesn't include extra charges such as Lift-gate, Inside Delivery, Residential Delivery, etc.).  The trucking company is only required to bring the pallet(s) to the end of the tailgate. 
• The minimum order on Free Freight shipments come from available stock.  We do not take back orders.
• With our improved order entry system, orders are submitted directly to shipping.  Add-ons are considered separate orders and are subject to minimums.  *Clear Glaze on any order that exceeds 25% of the total net value of the order is subject to an additional charge to cover freight.

SHIPPING

• Smaller orders are shipped UPS and include inside delivery.
• Large orders are shipped motor freight & include delivery to the tailgate of the truck.  If special services are required (i.e. Lift-gate, Inside Delivery or Residential Delivery) please consult your TSR for applicable charges.
• We highly recommend planning your orders to be large enough to qualify for motor freight delivery.  We find that palletized freight delivery has a lower likelihood of breakage vs. smaller orders shipped in individual boxes. 
• All items with a NO UPS symbol are deemed unsuitable for UPS delivery due to their fragile nature.  We may need to contact you to either increase your order to a freight order or remove the item from a UPS order.
• The day after your order ships, we email your order confirmation with your invoice attached.

TRACKING

• To track your order, take the tracking number in the top right corner of your invoice.  Locate the first 3 numbers of the tracking number to determine your freight carrier and visit their website to locate your shipment.  Our freight carriers are:                               YRC (Yellow/Roadway) www.yrc.com - tracking # starts with 946 or 100 

     FedEx Freight  www.fedex.com - tracking # starts with 186

     UPS Freight or Ground   www.ups.com - tracking # starts with 143 or 1Z0

     Estes  www.estes-express.com - tracking # starts with 071

     Severance  www.severancetrucking.com - tracking # starts with 011

DAMAGE - UPS

• Gare products are packaged to reach your destination in good condition. 
• Please check the number of boxes received against the number indicated on the outside UPS shipping label. 
• Open your boxes and inspect your merchandise immediately.  If there is damage please contact your Territory Sales Representative. 
• Upon receipt of documentation from UPS, Gare will issue a credit or send replacement product on your next order.

DAMAGE - MOTOR FREIGHT

• Boxes are stacked and shrink wrapped on pallets for one-step handling & more secure shipping.
• Please check the number of boxes received against the number indicated on your Bill of Lading (BOL). 
• If obvious damage is detected upon arrival, please note it directly on your delivery receipt prior to signing.
• Contact your Territory Sales Representative to report any damage.
• Upon receipt of documentation, Gare will issue a credit or send replacement product on your next order.

SHORTAGES/MISPICKS

• Each order is double-checked for accuracy.  Please check your order against the picked list enclosed in your order.  Report any discrepancies to Gare within 72 hours of delivery.

RETURNS

• Any return requests must be submitted within 72 hours of order receipt to your Territory Sales Representative for approval.  Gare will only accept returns with an approved Return Materials Authorization (RMA) number.  All returns are subject to a 25% restocking fee.

PAYMENT

• Gare accepts VISA, MASTERCARD & DISCOVER.